During this Pen to Purpose session, NSU Department of Communication, Media, and the Arts professor Efrat Friedman will interview the authors of Leading With Care in a Tough World: Beyond Servant Leadership. According to the authors, Bob DeKoch and Phillip G. Clampitt, poor leadership is the cause of many of today's organizational ills (for example, employee disengagement, turnover, and absenteeism). What is the problem? It is true that some leaders possess the right beliefs and sentiments. Other individuals may be able to provide the necessary skills. Yet, in order to address the current challenges facing employees and organizations, world-class leaders must have BOTH the right beliefs as well as the right practices.